Yes. You’re encouraged to set KPIs, benchmarks, or performance goals that align with your business priorities. Whether it’s turnaround time, task accuracy, communication response rates, or progress on recurring projects, we’ll help you define clear expectations from the start.
During onboarding, we’ll work with you to translate your goals into measurable outcomes your assistant can track against. Our quality assurance team monitors performance in the background and helps ensure your assistant is aligned with those goals over time.
If adjustments are needed, we’re here to support you—whether that means additional training, restructuring workflows, or refining your KPIs to better reflect your evolving needs.
