If your assistant will be handling phone calls, we ask that you provide access to a VoIP service of your choice. This ensures your business retains full control over call logs, contacts, and call routing.
If you don’t currently have a VoIP solution in place, we typically recommend OpenPhone as it’s been the most consistent and affordable option among the clients we’ve supported. It offers shared inboxes, call recording, and easy integration with team workflows.
Our assistants are trained to work within most VoIP platforms, so we’re happy to adapt to your preferred system, as long as it provides clear call quality, team access, and browser or app-based dialing.
