If performance ever falls below standard, our quality assurance team steps in immediately to ensure your deliverables are still met with excellence. We don’t wait for things to break down—you’ll have support the moment something feels off.
Here’s how we handle underperformance:
- Quick Intervention: Our QA team reviews the issue, connects with both you and the assistant, and works to realign expectations right away.
- Targeted Coaching: We provide direct feedback and coaching to the assistant to address issues related to quality, communication, speed, or process.
- Performance Plan: If the issue persists, we put the assistant on a short-term improvement plan with clear benchmarks and timelines.
- Replacement if Needed: If the assistant can’t meet expectations after intervention, we’ll reassign the role and provide a qualified replacement, at no additional cost to you.
Throughout the process, you stay supported. We take ownership of performance management so you can focus on your business, not on managing someone else’s deliverables.
